OA Tutors Tuition Booking Policy

This policy provides the guidelines for booking tuition sessions at OA Tutors, covering both online and in-person sessions. It ensures a smooth, professional experience for students and tutors alike.

1. Booking Process

  • All tuition sessions, whether online or in-person, must be booked through the OA Tutors website (tutor.olaarowolo.com) or via an official representative.
  • Sessions can be booked in hourly slots, with a minimum of 1 hour per booking.
  • Bookings should be made at least 48 hours in advance to ensure tutor availability.
  • A confirmation email or SMS will be sent once the booking is complete and payment has been received.

2. Payment and Fees

  • Full payment is required at the time of booking to secure the session, whether it is conducted online or in-person.
  • OA Tutors accepts payments via PayPal and bank transfer.
  • All fees for tuition sessions are displayed clearly on the booking page, and clients are encouraged to review the pricing before confirming their booking.
  • In-person sessions may incur additional travel costs, depending on the location. These will be discussed and agreed upon at the time of booking.

3. Cancellation and Rescheduling Policy

Cancellation by the Client:

  • Sessions canceled more than 48 hours before the scheduled time are eligible for a full refund or can be rescheduled at no additional cost.
  • Cancellations made less than 48 hours before the session will incur a 50% charge, and the remaining 50% will be refunded.
  • Failure to attend a session without prior notice will result in 100% of the fee being charged.

Cancellation by OA Tutors:

  • If OA Tutors or the tutor needs to cancel a session (whether online or in-person), students will be notified as soon as possible, and the session will either be rescheduled at no extra cost or a full refund will be provided.

Rescheduling:

  • Sessions can be rescheduled without penalty if the request is made more than 48 hours in advance.
  • Rescheduling requests made within 48 hours of the session will be treated as cancellations and are subject to the cancellation policy.

4. Late Arrivals

  • Students who arrive late for their session, whether online or in-person, will still be charged for the full duration of the session. The session will end at the originally scheduled time.
  • Tutors will wait for 15 minutes after the scheduled start time. If the student has not arrived or logged in by then, the session will be considered a no-show and charged in full.

5. Tutor Availability

OA Tutors strives to match students with their preferred tutor, but we cannot guarantee the availability of specific tutors for every session.

In cases where a preferred tutor is unavailable, an alternative tutor will be offered, or the session can be rescheduled.

6. Group Bookings

Group sessions (involving more than one student) can be arranged for both online and in-person formats. Pricing may vary depending on the number of participants and session requirements.

Group bookings are subject to the same payment, cancellation, and rescheduling policies as individual sessions.

7. Emergency Cancellations

In the event of an emergency (e.g., tutor illness, technical difficulties for online sessions, or unforeseen travel issues for in-person sessions), both parties will be notified as soon as possible. Sessions will be rescheduled at no extra cost, or a full refund will be provided if rescheduling is not possible.

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