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Data Protection

Our Commitment to Your Privacy

We take the confidentiality and security of your personal information and student data seriously. This policy outlines how we collect, use, and protect your data.

This policy was last updated on 2 October 2025.

1. Introduction and Scope

This Privacy Policy applies to all services offered by OA Tutors ("we," "us," or "our"). It covers the handling of personally identifiable information ("Personal Data") collected from students, tutors, and website visitors. By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect various types of information for the purpose of providing and improving our tutoring services:

  • Account Data: Name, email address, phone number, and address provided during registration.
  • Educational Data: Subjects, learning goals, grades, progress reports, assessment scores, and tutor feedback necessary to tailor educational support.
  • Payment Data: Billing information and transactional details (credit card numbers are processed securely by third-party providers).
  • Usage Data: Information on how the service is accessed and used, such as IP address, browser type, and platform interaction times.

3. How We Use Your Information

Your data is primarily used to:

  • Provide and maintain our tutoring services, including scheduling and lesson delivery.
  • Process payments and manage accounts.
  • Monitor and **analyse** service usage to improve our curriculum and platform.
  • Communicate with you regarding service updates, security alerts, and administrative messages.
  • Ensure compliance with legal obligations.

4. Data Sharing and Disclosure

We do not sell or rent your Personal Data to third parties. We may share information only in the following limited circumstances:

  • With **Tutors** to enable them to provide personalised instruction.
  • With trusted **Service Providers** who perform functions on our behalf (e.g., payment processing, cloud hosting). These providers are contractually obligated to protect your data.
  • To comply with **Legal Obligations**, such as responding to court orders or government requests.

5. Data Security and Retention

The security of your data is paramount. We implement technical and organisational security measures designed to protect your Personal Data from unauthorised access, disclosure, alteration, or destruction. We retain your Personal Data only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

6. Your Data Protection Rights

Depending on your location, you may have the right to **access, correct, delete, or restrict the processing** of your Personal Data. If you wish to exercise any of these rights, please contact us using the details below.

7. Contact Information

For any questions or concerns regarding this Privacy Policy or your data, please contact us at:

OA Tutors Data Protection Office
Email: privacy@oatutors.co.uk